We know that shoes don't always fit, so we have made our return and exchange as easy as possible for you!
Returns
- You can return your purchased items to Antipodas Brands within 21 days of receipt of goods. The date of receipt of goods will be set by the date of first attempt by the courier company to give you the items you purchased. Antipodas Brands has the ability to check when this has occurred.
- All products must be returned unused, undamaged, in their original clean condition and with tags. Antipodas Brands will refund you the money you paid for your item (excluding postage, if any) after reviewing the item is in perfect condition in accordance with the above. The courier cost relating the return of the item to us will be at your expense
- We will only refund you the money on the same credit card you used to pay when you placed your order
- Please contact us to organise your refund
- Once refund is processed, please allow up to 14 days for funds to be in your account
- This policy also applies to faulty or broken items. However, in this case we will also refund you the cost of the shipment back to us
Exchanges
- Similarly to the returns policy, you can exchange the products you purchased from us within 21 days of the receipt of goods. The date of receipt of goods will be the date of first attempt by the courier company to give you the items you purchased. Antipodas Brands has the ability to check when this has occurred
- All products must be returned unused, undamaged, in their original clean condition and with tags. The courier cost relating the return of the item to us will be at your expense.
- Once we review the products are in good condition and confirm that we have stock of the items you have requested we will send you a confirmation email
- Please contact us to organise your exchange
- If you request an exchange due to a faulty or broken item, we will reimburse you for the courier cost of sending the item back to us
